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Terms and Conditions

TERMS & CONDITIONS

  1. General

The following Terms and Conditions apply to our website and all orders placed in our Online Shop by the customer (hereinafter referred to as “you“) with

Shanks Shoeware KG
2822 Walpersbach Nr. 335
Austria

hereinafter referred to “Shanks Shoeware”, “us” or “we”.

By using our website and Online Shop and placing an order you agree to be bound by our Terms and Conditions.

Regardless of the size or weight of your order, we deliver to all listed countries to the respective flat-rate charge. We ship to other countries on request. Please contact us via email at office@shanks-shoeware.com

Only end-customers are allowed to place orders in our Online Shop. We define an end-customer as a natural person without commercial activities.

Any companies that are interested in selling our products please contact us at
office@shanks-shoeware.com.

If we mention periods/days, we mean business days which are neither a Saturday nor Sunday or any public holidays.

 

  1. Ordering / Conclusion of Contract

Every product will be described and you will have several pictures to look at. The ordering options are available to you as a guest or as a registered customer.
In case of registration, you are obligated to give complete and true details. It is your responsibility to keep your login details confidential. Each customer may register only once. We reserve the right to delete any multiple registrations.

The prices displayed online do not include a delivery charge.

Available payment options are credit card and Pay Pal Service.
In case of false, incorrect information or lack of coverage of your credit card, we reserve the right to charge any arising expenses or additional fees and charges.

When placing an order and when all details have been entered, you will need to confirm your order.
This will form a contract and we shall be legally bound to supply the products to you once we have accepted your order. Acceptance shall take place when we accept your order by email to you.
Once you have placed your order, you will receive by email an “Order Confirmation” Our Terms and Condition are also available in our Online Shop.

Your order will then be a contract by receiving our Order Confirmation and receiving your ordered items.

You agree that you will receive invoices and credit notes in electronic form.

 

  1. Delivery

Shanks Shoeware endeavors to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to ship within 24-48 hours following confirmation of an order.

All our products are produced and packaged with the utmost possible care. If the delivered items are damaged or incomplete, please contact us immediately. In case of obviously damaged parcels, please inform the delivery service immediately.

If the products you have ordered are not available at the time of your order, you will be immediately informed by email including a new delivery period. If the delay is not acceptable because it will be longer than 30 days, you may cancel your order within 3 working days, in writing.


  1. Return Policy

Items may be returned for a refund within 14 days of the purchase date. Written authorization from SHANKS SHOEWARE is required before you return any items. All items must be received back in their original form. They must not be worn, altered or damaged. Refunds will be issued in the same form of original payment type, excluding shipping. All tags must be attached when returned. You must bear the expenses of returning the items.

Shanks Shoeware KG
2822 Walpersbach Nr. 335
Austria
Email: shop@shanks-shoeware.com

All our products are European handmade quality.

 

  1. Legal Age

Only persons over eighteen years of age can place an order in our Online Shop.

 

 

  1. Reservation of Property Rights

Until complete payment of the sale price the delivered products remain the property of Shanks Shoeware Inc.

 

  1. Guarantee

Shanks Shoeware Inc abides by all statutory guarantee regulations. If there are defects in the delivered product, please contact us immediately by email at office@shanks-shoeware.com Depending on the product you can cancel your order or we will reduce the sales price or we will arrange a compensation delivery. In case of compensation delivery the product shall be returned to us at our own risk and costs.

 

  1. Ownership of Rights

All rights, including copyrights, remain with Shanks Shoeware Inc. Any use is prohibited without written permission from us.

 

  1. Colors

Shanks Shoeware Inc cannot guarantee that the colors displayed exactly reproduce the colors of the actual items. The colors reproduced depend on the settings of the displaying devices.

 

  1. Privacy

 

Your privacy is for us and our customer relationship very important. We can assure you that your personal data will not be passed on, sold or traded to anyone outside of Shanks Shoeware Inc.

To use our online-service personal data is not required. Only access data will be saved without any personal information, for example the name of your internet service provider, the web page you used to visit us, the name of the files and the visit date. This information will be exclusively used to improve our service and do not allow us to draw conclusions of your person.

A collection of personal data is only by your choice. This could be in the context of placing an order or opening a customer account. With the appropriate registration we set up a password protected customer account. There you can look up information about completed, open or dispatched orders. Every customer is obligated to keep his access code secure and protected from abuse. We are not responsible for any abuse except if we have provoked it.

Customer data will be earmarked by Shanks Shoeware Inc, and according to the legal regulations, electronically collected for the purpose if processing your order. This data will be kept private and confidential and only in the necessary degree further provided to any third parties which are a part of the ordering, delivering or payment procedure. Every customer can check or update his data by logging in. As long as there is no legal obligation to preserve records, the customer may ask us to delete their personal data.

We have taken technical and organizational measures to protect your data from loss, manipulation or unauthorized access of any third parties. We constantly adapt our security measures. For your safety we encode your data with the SSL-System (Secure-Socket Layer). Thereby all data between our customers and Shanks Shoeware Inc will be encrypted.

Therefore the customer agrees that the following personal data including first name, last name, email-address and physical address, and if given the phone number, can be used for the ordering process and any future visits to our online shop or any special offers.

 

  1. Cookies

To make the visit to our online services attractive and to provide special performances, we use so-called “cookies”. A cookie is a small text file that is saved to the cache of your internet browser. Cookies use a minimum amount of memory and do not affect your computer. They do not contain any significant personal information. They enable us to recognize your computer when you next visit us. Most browsers accept cookies by default. In your security settings you can allow or prohibit cookies. If you deactivate cookies the functional range of our internet offers could be limited to you.

  1. This website uses Google Analytics a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. In case IP-anonymization is activated on this website, your IP address will be truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases the whole IP address will be first transferred to a Google server in the USA and truncated there. The IP-anonymization is active on this website. Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them other services relating to website activity and internet usage. The IP-address that your browser conveys within the scope of Google Analytics, will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Add-on for your current web browser.
  2. Changes to our Terms and Conditions / Subject to Modifications

We reserve the right to amend these Terms and Conditions to eliminate additional “equivalence faults” or to adapt any technical or legal conditions. Customers will be informed of the changes we have made. The changes will be agreed if the customer does not disagree in writing within 6 weeks after receiving our amended conditions.